MonoRo

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the MonoRo Business Operating System (the "Platform"), operated by Sujana Kavikondala, trading as "MonoRo" ("MonoRo", "we", "us", "our").

The Platform serves two distinct user types, and these Terms apply to both:

Customers (Businesses)

The business, company, or entity that subscribes to the Platform to manage their operations. By subscribing, the Customer agrees to these Terms on behalf of their organisation and represents that the authorising individual has authority to bind the organisation.

End Users (Employees & Staff)

Individual staff members who access the Platform as part of their employment with a Customer. By checking the consent box at login, each End User agrees to these Terms and the Privacy Policy as they apply to their use.

If you do not agree to these Terms, you may not access or use the Platform. Continued use after any updates to these Terms constitutes acceptance of the updated Terms.

2. Description of the Platform

MonoRo is an AI-powered operations management platform designed for shift-based businesses. The Platform includes:

Geofenced Attendance: Clock-in and clock-out with selfie and location verification.
AI Task Verification: Photo and video proof submissions for checklist tasks, reviewed by AI audit.
Grooming & Compliance Checks: AI-powered visual verification of staff presentation standards.
Shift & Schedule Management: Department and role-based shift planning for Managers.
Training & Assessments: Staff training modules and quiz-based evaluation.
Purchase & Inventory Management: AI invoice parsing, supplier tracking, and inventory reporting.
Payroll & Incentives: Automated payroll calculation and staff incentive ledger management.
Operational Notifications: WhatsApp-based alerts and reminders for staff and management.

We may add, modify, or discontinue features at our discretion. We will provide reasonable notice of material changes that affect existing functionality.

3. Accounts and Access

3.1 Account Roles

The Platform operates on a three-tier role structure: Admin (full access, configured via desktop/tablet), Manager (outlet-level operations), and Staff(individual task and attendance functions via mobile). Access rights are determined by the Customer's Admin. MonoRo is not responsible for role misconfiguration by the Customer.

3.2 Account Security

Your account is authenticated via OTP to your registered phone number, secured by a PIN you set. You are responsible for maintaining the confidentiality of your PIN and for all activity under your account. Notify us immediately at sreeram@mail.monoro.in if you suspect unauthorised access. MonoRo will never ask for your PIN by phone, WhatsApp, or email.

3.3 Accuracy of Information

You agree to provide accurate, current, and complete information during onboarding and use of the Platform. This includes providing genuine selfies and visual evidence for attendance and task verification — submitting fraudulent, edited, or proxy images is a material breach of these Terms and grounds for immediate account termination.

3.4 Prohibited Conduct

You may not: spoof or falsify location data; submit fraudulent attendance or task records; share account credentials with another person; attempt to reverse-engineer or bypass the Platform's geofencing or AI verification systems; use the Platform for any unlawful purpose; or interfere with the security or integrity of the Platform or other users' data.

4. Data, Privacy, and Communications

4.1 Privacy Policy

Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy describes in detail what information we collect, how we use it, and your rights regarding that information. By accepting these Terms, you also accept the Privacy Policy.

4.2 Data Roles (Businesses)

For the purposes of applicable data protection law, the Customer is the data controller for personal data relating to their employees and staff submitted to the Platform. MonoRo acts as a data processor, processing that data solely on the Customer's instructions. The Customer warrants that it has obtained all necessary consents and has all legal bases required under applicable law to collect, submit, and instruct MonoRo to process employee data — including sensitive personal data such as biometric and location information. The Customer indemnifies MonoRo against claims arising from breach of this warranty.

4.3 WhatsApp Operational Notifications

Your consent to WhatsApp notifications

By accepting these Terms at login, you explicitly consent to MonoRo sending you operational WhatsApp messages on your registered phone number. These messages are necessary for the functioning of the Platform and include:

Shift reminders, schedule updates, and assignment notifications.
Task prompts and checklist completion alerts.
Payroll processing confirmations and incentive updates.
Account security alerts (e.g. PIN changes, new device login).
Important Platform or policy update notices.

These notifications are operational and transactional in nature. They are not marketing messages. You cannot opt out of operational notifications while your account is active — they are integral to the service. If you no longer wish to receive them, contact your Admin to deactivate your account.

MonoRo will not send you unsolicited marketing messages via WhatsApp unless you separately provide explicit consent for marketing communications.

4.4 Cross-Border Data Processing

By using the Platform, you acknowledge that your data may be stored and processed in India, regardless of your location. Full details of cross-border transfer arrangements are set out in Privacy Policy Section 6.

5. Subscription and Payment

Access to the Platform is provided on a paid subscription basis. Subscription fees, billing cycles, and included modules are specified in the order confirmation or invoice provided to the Customer at sign-up.

Fees are payable in advance for the agreed billing period.
All fees are exclusive of applicable taxes (GST or other), which shall be borne by the Customer.
Subscriptions automatically renew unless cancelled by the Customer at least 7 days before the end of the billing period.
MonoRo reserves the right to revise pricing with 30 days' notice. Continued use after the effective date constitutes acceptance of revised pricing.
Fees paid are non-refundable, except where required by applicable Indian law or as separately agreed in writing.
Non-payment of fees may result in suspension of access to the Platform after reasonable notice.

Pilot programs and trial periods are governed by a separate Pilot Program Agreement and Data Processing Addendum executed between MonoRo and the Customer.

6. Intellectual Property

The Platform, including its underlying technology, AI models, algorithms, source code, designs, interface, and content, is the exclusive property of Sujana Kavikondala, trading as "MonoRo" and its licensors. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your internal business operations during the subscription period. You may not copy, modify, distribute, sublicense, reverse engineer, or create derivative works based on any part of the Platform without our prior written consent.

Customer data submitted to the Platform remains the property of the Customer. MonoRo claims no ownership over Customer-uploaded operational data, and will return or delete it on termination as described in the Privacy Policy.

7. Disclaimers and Limitation of Liability

7.1 As-Is Basis

The Platform is provided "as is" and "as available" without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, or uninterrupted availability.

7.2 AI Outputs

AI-powered features (grooming verification, task audits, invoice parsing) produce automated outputs that may not be 100% accurate. Customers and Managers are responsible for exercising independent judgment and should not rely solely on AI audit results for employment or operational decisions.

7.3 Limitation

To the maximum extent permitted by law, MonoRo's total aggregate liability arising out of or relating to these Terms or the Platform shall not exceed the total subscription fees actually paid by the Customer in the 3 months preceding the event giving rise to the claim. MonoRo shall not be liable for any indirect, incidental, consequential, punitive, or special damages, including loss of profits, data, or business opportunity, even if advised of the possibility of such damages.

7.4 Exceptions

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable Indian law.

8. Term and Termination

These Terms remain in effect for the duration of your subscription or use of the Platform.

By you: Customers may terminate their subscription by providing 7 days' written notice to sreeram@mail.monoro.in before the next billing cycle. End Users may request account deactivation via their Admin.
By MonoRo: We may suspend or terminate access immediately for material breach of these Terms (including non-payment, submission of fraudulent data, or prohibited conduct), or on 30 days' notice without cause.
Effect of termination: On termination, your licence to use the Platform ceases. Customer data will be available for export for 90 days post-termination and thereafter deleted per the Privacy Policy, subject to legal retention obligations.

Sections 6 (IP), 7 (Liability), 9 (Governing Law), and any accrued payment obligations survive termination.

9. Changes to These Terms

We may update these Terms from time to time. We will notify registered Admins of material changes via the Platform and/or WhatsApp/email at least 14 days before the changes take effect. The updated Terms will be published at monoro.in/terms-of-service with the revised effective date. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms.

10. Governing Law and Disputes

These Terms are governed by the laws of India. Any dispute arising out of or relating to these Terms or the Platform shall be subject to arbitration seated in Bengaluru, Karnataka, in accordance with the Arbitration and Conciliation Act, 1996. The courts of Bengaluru shall have exclusive jurisdiction over any matter not subject to arbitration, or pending the constitution of an arbitral tribunal.

11. Contact Us

Questions about these Terms? Reach out to us — we aim to respond within 2 business days.

Sujana Kavikondala, trading as "MonoRo"

Email: sreeram@mail.monoro.in

Phone: +91 7674880713

Compliance Basis

These Terms are designed to comply with the Information Technology Act, 2000, the Consumer Protection Act, 2019, and applicable Indian contract law. For international Customers (UK, EU, US), a Data Processing Addendum is available on request — contact sreeram@mail.monoro.in.