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Terms of Service

Effective Date: August 4, 2026  ·  Version v2.0

1. Acceptance of These Terms

These Terms of Service ("Terms") govern your access to and use of the MonoRo Business Operating System (the "Platform"), operated by Sujana Kavikondala, trading as "MonoRo" ("MonoRo", "we", "us", "our"), a sole proprietorship having its principal place of business at A-902, NR Royal Park Residency, St Anns Church Rd, Rachenahalli, Bengaluru 560045, Karnataka, India.

The Platform serves two distinct user types, and these Terms apply to both:

Customers (Businesses)

The business, company, or entity that subscribes to the Platform to manage their operations. By subscribing, the Customer agrees to these Terms on behalf of their organisation and represents that the authorising individual has authority to bind the organisation.

End Users (Employees & Staff)

Individual staff members who access the Platform as part of their employment with a Customer. By checking the consent box at login, each End User agrees to these Terms and the Privacy Policy as they apply to their use.

1.1 How These Terms Are Accepted

These Terms are accepted electronically, by any of the following, each of which constitutes a legally binding acceptance under the Information Technology Act, 2000: (a) a Customer checking the acceptance box at checkout and completing an Order; (b) an End User checking the consent box when setting their PIN at first login; (c) an authorised signatory of the Customer sending an email to sreeram@mail.monoro.inconfirming acceptance and referencing the version number above; or (d) continued use of the Platform after the Effective Date. No signature or countersigned document is required, and MonoRo does not issue one. MonoRo records the date, version, and identity of the accepting account, and that record is evidence of acceptance.

If you do not agree to these Terms, you may not access or use the Platform. Continued use after any update constitutes acceptance of the updated Terms.

2. Definitions

PlatformThe MonoRo Business Operating System, including all software, AI features, and associated services provided by MonoRo.
OrderThe order confirmation, invoice, or checkout summary issued to the Customer specifying the package, number of outlets, fees, currency, billing frequency, and start date for a given subscription.
End UserAn individual employee or staff member of a Customer who accesses the Platform under that Customer's subscription.
Subscription TermThe period specified in the applicable Order, commencing on the start date stated in it and continuing until cancelled or terminated under Section 10.
Confidential InformationHas the meaning given in Section 8.
Customer DataAll data, records, images, and content submitted to the Platform by a Customer or its End Users.

3. Description of the Platform

MonoRo is an AI-powered operations management platform designed for shift-based businesses. The Platform includes:

  • Geofenced Attendance: Clock-in and clock-out with selfie and location verification.
  • AI Task Verification: Photo and video proof submissions for checklist tasks, reviewed by AI audit.
  • Grooming & Compliance Checks: AI-powered visual verification of staff presentation standards.
  • Shift & Schedule Management: Department and role-based shift planning for Managers.
  • Training & Assessments: Staff training modules and quiz-based evaluation.
  • Purchase & Inventory Management: AI invoice parsing, supplier tracking, and inventory reporting.
  • Payroll & Incentives: Automated payroll calculation and staff incentive ledger management.
  • Operational Notifications: WhatsApp-based alerts and reminders for staff and management.

We may add, modify, or discontinue features at our discretion. We will give at least 14 days' notice of changes that materially reduce existing functionality.

4. Accounts and Access

4.1 Account Roles

The Platform operates on a three-tier role structure: Admin (full access, configured via desktop/tablet), Manager (outlet-level operations), and Staff (individual task and attendance functions via mobile). Access rights are determined by the Customer's Admin. MonoRo is not responsible for role misconfiguration by the Customer.

4.2 Account Security

Your account is authenticated via OTP to your registered phone number, secured by a PIN you set. You are responsible for maintaining the confidentiality of your PIN and for all activity under your account. Notify us immediately at sreeram@mail.monoro.in if you suspect unauthorised access. MonoRo will never ask for your PIN by phone, WhatsApp, or email.

4.3 Accuracy of Information

You agree to provide accurate, current, and complete information during onboarding and use of the Platform. This includes providing genuine selfies and visual evidence for attendance and task verification — submitting fraudulent, edited, or proxy images is a material breach of these Terms and grounds for immediate account termination.

4.4 Prohibited Conduct

You may not: spoof or falsify location data; submit fraudulent, spoofed, or manipulated attendance, task, or visual records; share account credentials with another person; resell, sublicense, or grant access to the Platform to any third party; use the Platform other than for your own internal business operations; attempt to reverse-engineer, decompile, or extract the source code or AI models of the Platform, or bypass its geofencing or AI verification systems; use the Platform for any unlawful purpose; or interfere with the security or integrity of the Platform or other users' data. MonoRo may suspend access immediately on breach of this Section, pending investigation and resolution.

4.5 Customer Responsibility for End Users

The Customer is responsible for all activity carried out under its own account and under every End User account within its organisation, and must ensure its End Users comply with these Terms. Before permitting any employee or staff member to use the Platform, the Customer must inform them of, and ensure they have agreed to, these Terms and the Privacy Policy. The Customer will notify MonoRo promptly of any unauthorised access or security breach affecting its organisation.

5. Data, Privacy, and Communications

5.1 Privacy Policy

Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. It describes what information we collect, how we use it, your rights regarding it, and the security measures we apply. By accepting these Terms, you also accept the Privacy Policy.

5.2 Data Roles and Sensitive Data

For the purposes of applicable data protection law, the Customer is the data controller for personal data relating to their employees and staff submitted to the Platform. MonoRo acts as a data processor, processing that data solely on the Customer's documented instructions.

The Platform captures selfie photographs and location data from End Users for attendance and compliance verification. The Customer acknowledges this constitutes sensitive personal data under Indian law and may constitute sensitive or special category data in other jurisdictions. The Customer warrants that it has obtained all necessary consents and has all legal bases required under applicable law — including, as relevant, the Information Technology Act, 2000, the IT (SPDI) Rules, 2011, the Digital Personal Data Protection Act, 2023, UK GDPR, EU GDPR, or CCPA — to collect, submit, and instruct MonoRo to process employee personal data, including biometric and location data, and to obtain any required explicit consents from End Users before their use of the Platform. The Customer will provide MonoRo with reasonable evidence of that legal basis on request.

5.3 WhatsApp Operational Notifications

Your consent to WhatsApp notifications

By accepting these Terms at login, you explicitly consent to MonoRo sending you operational WhatsApp messages on your registered phone number. These messages are necessary for the functioning of the Platform and include:

  • Shift reminders, schedule updates, and assignment notifications.
  • Task prompts and checklist completion alerts.
  • Payroll processing confirmations and incentive updates.
  • Account security alerts (e.g. PIN changes, new device login).
  • Important Platform or policy update notices.

These notifications are operational and transactional in nature. They are not marketing messages. You cannot opt out of operational notifications while your account is active — they are integral to the service. If you no longer wish to receive them, contact your Admin to deactivate your account.

MonoRo will not send you unsolicited marketing messages via WhatsApp unless you separately provide explicit consent for marketing communications.

5.4 Data Location and Cross-Border Processing

For Customers based in India, Customer Data is stored and processed on India-based Google Cloud infrastructure. For Customers based outside India, Customer Data is stored and processed in the United States or in India, and MonoRo's personnel and primary service providers are located in India. By accepting these Terms, you explicitly acknowledge and consent to this cross-border transfer and storage arrangement, and acknowledge that data protection standards in the receiving country may differ from those in your own.

MonoRo relies on your acceptance of these Terms as the legal mechanism for cross-border transfer. If your organisation is subject to UK GDPR or EU GDPR and requires Standard Contractual Clauses or a separate Data Processing Addendum, contact sreeram@mail.monoro.in before activating your subscription — we will cooperate in good faith to put an appropriate transfer mechanism in place. Full details are in Privacy Policy Section 6.

6. Subscription, Billing, and Payment

6.1 Orders and Precedence

Access to the Platform is provided on a paid subscription basis. The package, fee per outlet, number of included outlets, currency, billing frequency, taxes, and total payable for a given subscription are set out in the Order issued to the Customer at checkout. Each Order is incorporated into and governed by these Terms. Where an Order conflicts with these Terms, the Order prevails only as to the commercial terms for that subscription; these Terms prevail on all legal terms.

6.2 Billing and Authorisation to Charge

Your authorisation for recurring charges

By accepting these Terms and providing a valid payment method, the Customer authorises MonoRo to charge the subscription fee automatically to the payment method on file on each billing date for the duration of the Subscription Term, without requiring separate approval for each charge. Payments are processed by Razorpay for Customers billed in India and by our international payment processor for Customers billed outside India. Card details are held by the payment processor and are never stored by MonoRo. A receipt is issued after each successful charge.

  • Fees are payable in advance on the billing date specified in the Order.
  • The Customer is responsible for keeping payment details current.
  • If a charge fails, it will be retried and the Customer notified. Access may be suspended if payment remains outstanding after 7 days.
  • This authorisation continues until the subscription is cancelled under Section 6.5 or terminated under Section 10.

6.3 Pricing Changes

MonoRo may revise subscription pricing with 30 days' written notice to the Customer's billing email. Continued use after the effective date of a price change constitutes acceptance. A Customer who does not accept a revised price may cancel under Section 6.5 before the change takes effect.

6.4 Taxes

All fees are exclusive of applicable taxes, which are borne by the Customer.

  • Customers in India: GST at the applicable rate is charged in addition to the subscription fee and shown separately. MonoRo will issue a GST-compliant tax invoice for each charge.
  • Customers outside India: fees are invoiced as an export of services from India and are zero-rated for Indian GST — no Indian GST is added. The Customer is solely responsible for any VAT, withholding tax, sales tax, or similar levy applicable in its own jurisdiction. If the Customer's jurisdiction requires withholding tax on payments to Indian service providers, the Customer must gross up the payment so that MonoRo receives the full contracted amount net of any withholding.

6.5 Refunds and Cancellation

One-time payments (covering a fixed period) are final and non-refundable once processed, regardless of how much of the covered period is actually used. You may choose not to renew at any time, with no obligation to continue and no cancellation fee.

Subscriptions may be cancelled at any time by providing written notice to sreeram@mail.monoro.in. If your request is received at least 7 days before your next billing date, cancellation takes effect before that renewal and you will not be charged again. If received with less than 7 days' notice, cancellation is still processed, but a renewal charge already in progress will not be refunded. Access continues through whichever period has already been paid for.

There is no partial refund or credit for unused days within a billing period, whether you cancel partway through or usage is lower than expected.

Billing errors: if you believe you were charged in error — a duplicate charge, or a charge after cancellation had already taken effect — contact us at sreeram@mail.monoro.in within 30 days of the charge. We will investigate and issue a corrective refund if a genuine error is confirmed. This is separate from, and does not expand, the no-refund policy above for correctly processed payments.

Pilot programs and trial periods may be governed by additional terms agreed in writing between MonoRo and the Customer. Where no such additional terms are agreed, these Terms apply in full.

7. Intellectual Property

The Platform, including its underlying technology, AI models, algorithms, source code, designs, interface, and content, is the exclusive property of Sujana Kavikondala, trading as "MonoRo" and its licensors. All rights not expressly granted are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your internal business operations during the Subscription Term, for the number of outlets and End Users specified in the Order. You may not copy, modify, distribute, sublicense, reverse engineer, decompile, or create derivative works based on any part of the Platform without our prior written consent.

Customer Data remains the property of the Customer at all times. MonoRo claims no ownership over Customer-uploaded operational data, and will return or delete it on termination as described in Section 10 and the Privacy Policy.

8. Confidentiality

Each party (the "Receiving Party") will hold in strict confidence all non-public technical, commercial, operational, or financial information disclosed by the other party (the "Disclosing Party") in connection with these Terms ("Confidential Information"). The Receiving Party will use Confidential Information only to perform its obligations or exercise its rights under these Terms, and will not disclose it to any third party without prior written consent.

This obligation does not apply to information that:

(a) Is publicIs, or becomes, publicly available through no fault of the Receiving Party.
(b) Was already knownWas already known to the Receiving Party before disclosure.
(c) Independently developedIs independently developed by the Receiving Party without reference to the Confidential Information.
(d) Legally compelledIs required to be disclosed by law or court order, provided the Receiving Party gives prompt written notice where permitted.

This obligation survives termination for 2 years.

9. Disclaimers, Warranties, and Limitation of Liability

9.1 As-Is Basis

The Platform is provided "as is" and "as available" without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy of AI-generated outputs, or uninterrupted availability.

9.2 No Service Level Agreement

Unless separately agreed in writing, these Terms do not include any service level agreement or uptime guarantee. MonoRo will use commercially reasonable efforts to maintain Platform availability.

9.3 AI Outputs

AI-powered features (grooming verification, task audits, invoice parsing) produce automated outputs that may not be 100% accurate. Customers and Managers are responsible for exercising independent judgment and must not rely solely on AI audit results for employment, compliance, or financial decisions.

9.4 Limitation

To the maximum extent permitted by law, MonoRo's total aggregate liability arising out of or relating to these Terms or the Platform, whether in contract, tort (including negligence), or otherwise, shall not exceed the total subscription fees actually paid by the Customer in the 3 months preceding the event giving rise to the claim. MonoRo shall not be liable for any indirect, incidental, consequential, exemplary, punitive, or special damages, including loss of profits, revenue, data, goodwill, or business opportunity, even if advised of the possibility of such damages.

9.5 Customer Indemnity

The Customer agrees to indemnify and hold MonoRo harmless from any third-party claim arising from: (a) the Customer's failure to obtain required employee consents; (b) the Customer's breach of applicable data protection law in its jurisdiction; or (c) the Customer's misuse of the Platform.

9.6 Exceptions

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable mandatory law.

10. Term and Termination

These Terms begin on the date you accept them and continue for the duration of your subscription or use of the Platform, until all Orders have expired or been terminated.

  • By you: Customers may cancel at any time by written notice to sreeram@mail.monoro.in — see Section 6.5 for how the 7-day notice period affects your next billing date and refund eligibility. End Users may request account deactivation via their Admin.
  • By MonoRo, for cause: we may terminate immediately on written notice if the Customer (a) fails to make payment after a 7-day cure period following notice; (b) materially breaches Section 4.4 (Prohibited Conduct), Section 7 (IP), or Section 8 (Confidentiality) and fails to cure within 14 days of notice; (c) becomes insolvent, is wound up, or makes an assignment for the benefit of creditors; or (d) uses the Platform in a manner that creates material legal risk or reputational harm to MonoRo.
  • By MonoRo, without cause: on 30 days' written notice.
  • Effect of termination: your licence to use the Platform ceases at the end of the final paid period. Customer Data will be available for export for 90 days post-termination and thereafter deleted from active systems per the Privacy Policy, subject to legal retention obligations.

Sections 7 (IP), 8 (Confidentiality), 9 (Disclaimers and Liability), 11 (General), 13 (Governing Law), and any accrued payment obligations survive termination.

11. General

Entire AgreementThese Terms, together with each Order and the Privacy Policy, constitute the entire agreement between the parties regarding the Platform and supersede all prior discussions, proposals, and representations.
AmendmentsNo amendment is binding unless made in writing and agreed by both parties, except for pricing and policy updates made under Sections 6.3 and 12.
WaiverFailure to enforce any provision does not constitute a waiver of the right to enforce it in future.
SeverabilityIf any provision is found unenforceable, the remaining provisions continue in full force and effect.
No AgencyNothing in these Terms creates a partnership, joint venture, employment, or agency relationship between the parties.
AssignmentThe Customer may not assign or transfer these Terms without MonoRo's prior written consent. MonoRo may assign to a successor entity on reasonable written notice.
NoticesAll notices to MonoRo must be sent to sreeram@mail.monoro.in. All notices to a Customer are sent to the billing email on the applicable Order.
Force MajeureNeither party is liable for failure to perform caused by events beyond its reasonable control, excluding the Customer's obligation to pay fees already accrued.

12. Changes to These Terms

We may update these Terms from time to time. We will notify registered Admins of material changes via the Platform and/or WhatsApp/email at least 14 days before the changes take effect. The updated Terms will be published at monoro.in/terms-of-service with a revised effective date and version number. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms.

13. Governing Law and Disputes

These Terms are governed exclusively by the laws of India. Any dispute, controversy, or claim arising out of or relating to these Terms or the Platform shall first be attempted to be resolved by good-faith negotiation between the parties for a period of 30 days from written notice of the dispute. If it remains unresolved after that period, it shall be referred to arbitration seated in Bengaluru, Karnataka, conducted in English in accordance with the Arbitration and Conciliation Act, 1996. The courts of Bengaluru shall have exclusive jurisdiction over any matter not subject to arbitration, or pending the constitution of an arbitral tribunal.

Acknowledgement for Customers outside India

By subscribing, a Customer based outside India acknowledges that it has reviewed and accepted Indian governing law and Bengaluru jurisdiction as a condition of subscribing at the pricing offered. This does not limit the Customer's statutory rights under mandatory local law in its home jurisdiction.

14. Contact Us

Questions about these Terms? Reach out — we aim to respond within 2 business days.

Sujana Kavikondala, trading as "MonoRo"

A-902, NR Royal Park Residency, St Anns Church Rd, Rachenahalli, Bengaluru 560045, Karnataka, India

Email: sreeram@mail.monoro.in

Phone: +91 7674880713